职位详情

Contact Center Service and Sales Team Manager-Credit Card Outbound Foshan HSBC China (Pearl River Delta) -（职位编号：0000BNG0）Retail Banking and Wealth Management (RBWM)Retail Bank Greetering and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.We are currently seeking an experienced professional to join our team.In this role, you will:--To ensure the successful launch of credit card by participating CCSS related working stream and communicating with local/ASP counterparties to accomplish all required tasks.--To plan, organize, control and manage the credit card outbound team to meet the credit card business acquisition target.--To direct, coach OB team to advance their overall customer service and business acquisition skills.--To explore new business opportunities and enhance current customers relationship through conducting and monitoring cold call and cross-referral performance.--To support manager to coordinate with other departments and branches in daily banking operation and project--To identify and mitigate the risk from daily operation to protect both bank’s and customer’s benefit--Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets 职位要求：To be successful in the role, you should meet the following requirements:1. 3 to 5 years working experience in project or credit card related business2. Solid knowledge on credit card service and sales in Contact Center3. Strong business sense and capability to drive the project4. Good spoken and written skill for both English and Chinese (mandarin)5. Excellent internal and external communication skills6. Willingness to work under pressuresYou’ll achieve more at HSBC.www.hsbc.com.cn/careersHSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment.Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCVLI/JZ/*Issued by HSBC Bank (China) Company Limited