职位详情

Jade Proposition Manager HSBC China -（职位编号：0000BTZK）Retail Banking and Wealth Management (RBWM)Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.We are currently seeking an experienced professional to join our team.In this role, you will:-Define the Jade proposition based on customer insights (from both external market research and internal analytics)-Develop locally compelling proposition to grow the local customer base-Work with product managers to develop product offerings (including but not limited to Investments, Insurance, Transactional Banking, Mortgages) as well as services (e.g. financial planning, wealth insights) to ensure that the differentiated product offerings are both relevant and compelling to Jade customers-Define customer journeys and engagement frameworks, encompassing the entire customer life cycle (covering customer onboarding, relationship growth, advocate and retention) of Jade segment-Work with Marketing to develop marketing programmes and initiatives to ensure that key business programs and initiatives are promoted and communicated职位要求：To be successful in the role, you should meet the following requirements: Knowledge and Experience? Bachelor above degree? More than five years of working experience? Strong planning, analytical, communications, decision-making, lateral thinking, influencing, interpersonal and project management skills.? Thorough understanding of customer segmentation and management techniques, as well as the businesses and products supported and the regulations impacting them? Proven track record of communicating effectively within the organization and with customer groups.? Ability to work in a team-oriented environment and effectively influence and communicate across various business lines at senior levels within the organization.? Knowledge of the organization and its products, processes and pertinent regulations affecting their delivery.? Strong knowledge of the customer service concept and its impact on customer relationships. Skills and Abilities? Culturally sensitive and understanding of local customer needs? Highly effective communicator with excellent interpersonal skills? High level of energy and enthusiasm? Able to operate effectively in a complex matrix driven environment? Able to influence, engage and lead in a positive, inspiring manner? Meet the requirement of leadership capability level for role including values level. You’ll achieve more at HSBC. www.hsbc.com.cn/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment.Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCHC/HC*/Issued by HSBC Bank (China) Company Limited To find out more about roles in Wealth Management in Hong Kong, mainland China and Singapore visit https://www.about.hsbc.com.cn/zh-cn/careers/wealth AWA2019