Description Retail Banking and Wealth Management (RBWM) Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions. We are currently seeking an experienced professional to join our team. In this role, you will: To verify and check outward remittance requests in accordance with Foreign Exchange regulations and requirements. To take appropriate actions to ensure the correctness and completeness of customer’s instruction for OPS staffs’ further processing. To chase and handle SNAG cases in a timely order and ensure the problems are solved promptly. To check and sort FCY Payment and Declaration Forms, reporting Form for Overseas Remittance Receipts. To ensure and prepare daily and monthly return for supervisor’s check and forward to CMP for consolidation and submission to SAFE on a timely basis. To back up tellers during short leave or lunch hours, if necessary To handle incoming and outgoing correspondences and send out facsimiles and distribute incoming ones in order. To file the department related documents in a systematic order and assist the counter Executive to update Business Recovery Plan and other paper works. To attend to the incoming telephone calls to customers’ satisfaction. To back up Teller role during the staff's absence (subject to obtaining of relevant accreditations, if there’s no conflict of interest between the two roles By implementing strict control measures to ensure customer's account pack and instructions are sent to branch operations team with complete & accurate supporting documents by daily checker on daily basis for timely processing in accordance with SLA. (For daily checker only) Qualifications To be successful in the role, you should meet the following requirements: Bachelor's degree or equivalent experience Minimum of one year proven and progressive financial services and/or retail sales experience or equivalent Strong communication, client focus and influencing skills Sound knowledge of services and the client relationship management system Local regulatory & license requirements Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment Able to communicate well in English and local languages You’ll achieve more at HSBC. www.hsbc.com.cn/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. IC/* Issued by HSBC Bank (China) Company Limited
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