Description Retail Banking and Wealth Management (RBWM) Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions. We are currently seeking an experienced professional to join our team. In this role, you will: Develop the overarching commercial business strategy that positions Digital as an increasing driver of RBWM’s revenue, cost and business improvement. Help develop partnership opportunities and frameworks (including ecosystems). Help launch new businesses. Develop and execute both a strategic and tactical engagement with CVM and Marketing colleagues to drive a common digital growth agenda. Develop and own a cross functional strategy that drives a step change increase in digital customer engagement, revenue, servicing and satisfaction. Develop and own ongoing improvement of the Global Digital metrics and reporting enhancement. Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets Qualifications To be successful in the role, you should meet the following requirements: Deep digital expertise and professional network Preferable experience is mixture of corporate and more entrepreneurial (startup or corporate intrapreneurship) Strong Commercial Orientation with the ability to leverage data and analytics to gain insights. Likely to have Strategic consulting background combined with direct operating experience at a managerial level. Excellent knowledge of Fintech landscape and trends to quickly identify potential partnership or acquisition partners China market experience, preferably includes other Asian or global markets Proven extensive experience with building and delivering a modern digital execution capability with tangible outcomes (e.g. demonstrated by increase in conversion rates, lower cost of acquisition) Extensive experience with the range of business development activities including identifying opportunities and developing business cases, defining product or service requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management Experience in global or regional roles, working effectively to deliver targets in a large, matrix organisation Comfortable with technology including ability to translate business and customer needs to IT requirements Exposure to projects that touch a range of technical platforms (digital, mainframe, server based etc.) Strong thought leadership and creativity to proactively propose new business opportunities and resolve issues Competent with project planning and reporting Demonstrates flexibly when addressing shifting or competing priorities Proven ability to build strong relationships across stakeholder groups Proven ability to influence large teams with direct leadership authority Proven ability to manage third parties Able to share responsibility for key decision making with a team, while accepting responsibility to drive internal decision-making processes. Ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation. Excellent at navigating differences of opinions. Experience in developing and executing customer facing and staff facing communication Strong analytical and presentation skills Energetic, positive attitude and team player A flexible approach to work and working hours. Willingness to travel (within China and internationally) Fluent Mandarin Chinese and English (day to day work language is a mix of English and Mandarin) Bachelor’s degree or equivalent preferable You’ll achieve more when you join HSBC. www.hsbc.com.cn/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCAXS/VL/* Issued by HSBC Bank (China) Company Limited

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