Job Duties: Responsible for the smooth transfer of account/relationship from other/to Group Offices Monitoring the Inbound/Outbound cross border referral process and ensure service levels Handling cross-border enquiries via phone or internet / email Collecting feedback from branches and overseas IBCs to improve cross-border service Controlling the quality of HSBC International Personal Banking (HIPB) MI Supporting IBC Manager on relevant cross-border projects Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring. Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets. Job Requirement: ? Bachelor degree holder ? Good communication skills ? Good awareness for responsibility and understanding for Retail Banking & Wealth Management products / services ? Good spoken & written English and Mandarin ? Well organized and detail oriented ? Nice personality 工作职责: 负责客户/关系从其他部门/到集团办公室的顺利转移监察入境/出境边境转介程序，并确保服务水平透过电话或互联网/电邮处理跨境查询收集分支机构和海外IBCs的反馈意见，改善跨境服务控制汇丰国际个人银行(HIPB) MI的质量协助IBC经理完成相关跨境项目维护汇丰银行内部控制标准，执行和遵守集团合规政策，保持对运营风险的意识，并将其发生的可能性降到最低。为客户提供公平的结果，并确保自己的行为保持金融市场的有序和透明运行。 工作要求: 学士学位良好的沟通技巧对零售银行和理财产品/服务有良好的责任感和理解良好的英语和普通话听说读写能力组织良好，注重细节性格外向

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