Customer Service Manager Hangzhou HKC sub-branch HSBC China -（职位编号：0000CLVJ）Retail Banking and Wealth Management (RBWM)Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.We are currently seeking an experienced professional to join our team.In this role, you will:? Manage counter operations to ensure compliance with regulation and internal procedures? Maintain counter transaction standards and efficiency? Assist Branch OPP DM on counter related matters? Deliver quality customer service with continuous improvement and minimum complaints? Enhance service & sales culture among Counter Services Team? Achieve Premier/Advance customer number with quality referrals? Develop a well-trained and motivated counter team? Establish a database of all job-related knowledge and regulation? Guide counter team members through further career development? Protect the bank’s interest and provide overall administrative support to sub-branch? Be suspicious of money laundry activities and act accordingly on prevention or remedy职位要求：To be successful in the role, you should meet the following requirements:? Bachelor's degree(Recognized by the state)? Good command of English and Chinese? Be meticulous and detail-oriented? Be able to work efficiently and willing to take stable but routine job? With good communication skillYou’ll achieve more at HSBC.www.hsbc.com.cn/careersHSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment.Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCAXS/IC/*Issued by HSBC Bank (China) Company Limited

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