Description HSBC Operations, Services and Technology (HOST) HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition. We are currently seeking an experienced professional to join our team. In this role, you will: -To process local domestic and FCY business to ensure that all transactions such as E-channel instructions, physical instructions through local clearing center, communicate with the customers, day end reconciliation etc. are compliant with local regulation and internal procedure-To comply with the requirement of group policies and standards, procedures and local regulations with prudent manner and high level risk control sense.-To ensure the accurate, efficient and high quality services delivered to business partners and customers.-To complete other responsibilities dependent on process assigned to.-To minimize cusotmer complaints and handling them in an effective and professional way. Qualifications To be successful in the role, you should meet the following requirements: University graduate, preferable, 3-5 years experience in banking operations. Good communication/interpersonal skills and fluent written and spoken English and Mandarin Proactive attitude and able to work under pressure and have a ability to solve the problem with efficiency Abundant knowledge on banking operations. You’ll achieve more at HSBC. www.hsbc.com.cn/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. /MW/* Issued by HSBC Bank (China) Company Limited

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