Job Duties: To directly manage a portfolio of EBS/HML/Dormant/Advance clients and build quality customer relationship via professional service and needs fulfillment over Contact Centre platform (Virtual Relationship Manager); - To support Premier International Manager in delivering up-to-standard business requirement, customer satisfaction and quality control; - To grow NNM (net new money) of customers via main focus in liabilities, Foreign Exchange and Wealth Management product -To deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets. Job Requirement: ? Bachelor degree holder ? Above 1 year working experience in Banking, Good communication and selling skills ,Contact Center experience (including Inbound and Outbound) is a plus ? Good understanding of Retail Banking & Wealth Management products / services ? Good spoken & written English and Mandarin ? Well organized and detail oriented ? Hard working and efficient working attitude工作职责: 通过呼叫中心平台(虚拟关系经理)，通过专业的服务和需求满足，直接管理EBS/HML/休眠/高级客户组合，建立优质的客户关系;-协助高级国际经理提供符合标准的业务要求、客户满意度和质量控制;-通过专注于负债、外汇和财富管理产品，增加客户的NNM(净新增资金)-为客户提供公平的结果，并确保自己的行为维持金融市场的有序和透明运作。 工作要求: ?学士学位1年以上银行工作经验，良好的沟通和销售技巧，有呼叫中心工作经验(包括入站和出站)优先?熟悉零售银行及理财产品/服务良好的英语和普通话听说读写能力组织良好，注重细节?工作努力，工作态度高效

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